Return Policy
We want you to love what you ordered, but we totally get it—sometimes things don’t work out. At PRIHA, we want you to be completely satisfied with your purchase. Our return policy is designed to make the process as easy as possible. Please review the guidelines below to understand how to return or exchange items, and feel free to contact us if you have any questions. We're here to help!
Returns
To be eligible for return, items must be unworn, unused, unwashed, unaltered, and undamaged, with all original tags and labels still attached. Returns must be made within 30 days from the date of delivery. Any item that does not meet these conditions will not be accepted for return.
Non-Returnable Items
Certain items, such as personalized or final sale products, are non-returnable and cannot be exchanged or refunded.
Exchanges
We accept exchanges for products that are defective or if you received the wrong item.
Condition of Packaging
The product should be returned in its original packaging, if possible, to prevent damage during transit.
Refund Method
Refunds will be issued to the original payment method once the return is processed and the item is inspected. Shipping charges are non-refundable.
Return Shipping Costs
The cost of returning a product is the responsibility of the customer, unless the return is due to an error on our part (such as sending the wrong or defective product).
Contact Us
If you have any questions or need assistance with returns or exchanges, feel free to reach out to us at: info@shoppriha.com